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Business Insurance
Group Insurance
Voluntary Benefits
Security

Frequently Asked Questions

  1. Can I change, Increase/Decrease, my coverage?
  2. I purchased these benefits some time ago, how can I find out what I have for coverage?
  3. Who can I purchase coverage for?
  4. If I did not elect coverage during the open enrollment can I sign up at any other time?
  5. Who do I contact if I have a claim or need help completing the claim form?
  6. Do you offer health insurance?
  7. Are Voluntary Benefits all that your office provides?
  8. What type and size groups can you work with?
  9. Who do you work for?
  10. Employers/Agents ask how often can we re-enroll new hires of an existing group?

1. Can I change, Increase/Decrease, my coverage?
(Top) Yes with many products you can and with many you can do even off of the anniversary date.

2. I purchased these benefits some time ago, how can I find out what I have for coverage?
(Top) You can always contact our office directly 8-5 Monday through Friday or reach out to the carrier directly (see carrier contact page).

3. Who can I purchase coverage for?
(Top) You can always protect yourself, your significant other, dependent children, and with some providers even your grandchildren.

4. If I did not elect coverage during the open enrollment can I sign up at any other time?
(Top) Dental does not allow but with a few exceptions. All other plans allow enrollment off anniversary. You may be able to enroll over the phone through our office directly.

5. Who do I contact if I have a claim or need help completing the claim form?
(Top) As your benefits representative we can mail, fax or email you the proper forms. Many are available on line. We are also here to assist you in completing and pointing you in the proper direction for filing or follow up after submission.

6. Do you offer health insurance?
(Top) No directly, but through our strategic partners we can get you a quote or assistance with True Group Coverage or Individual plans through the Exchange.

7. Are Voluntary Benefits all that your office provides?
(Top) No we offer a full line of Group Products including Group Life, STD, LTD, Dental, Vision, and Health. Unique benefits such Life Lock or Pre-Paid Legal can also be included. We are currently working with over 14 Major Carriers.

8. What type and size groups can you work with?
(Top) We can write our voluntary and group products to groups with as few employees as (2). We offer Guaranteed Issue on many plans and groups with a few as (5) enrolled employees.

9. Who do you work for?
(Top) We are an independent agency that represents you the agent, employer and most importantly the employee/insured.

10. Employers/Agents ask how often can we re-enroll new hires of an existing group?
(Top) Unlike our competitors we don’t contact the employer every week asking if they have new hires to be seen. As a professional organization we predetermine with the help of the employer the frequency of our return visits to each location, but always provide an annual open enrollment.